Frequently Asked Questions

How long will my order take to arrive?

Every piece is made to order. Production takes up to 5 business days, and most U.S. orders arrive 2 to 5 business days after shipping. Your estimated delivery date is shown at checkout.

Is shipping free?

Yes. Standard shipping is free on every order within the United States. Faster delivery options are available at checkout.

How do I personalize my piece?

Enter your names, dates, message, or photo in the personalization fields on the product page before adding the item to your cart. We produce every piece exactly as submitted, so please check spelling carefully.

Can I change my order after placing it?

Orders move into production quickly. Email us right away at contact@remindedly.com. If your order has not yet entered production, we will gladly make the change.

What is my jewelry made of?

Our jewelry is crafted from hypoallergenic 316L surgical grade stainless steel. Select styles are finished in real 18K gold plating or 14K white gold finish.

Will my jewelry tarnish?

Surgical grade stainless steel is highly resistant to water and everyday wear. Gold finishes last longest with simple care. See our Jewelry Care Guide.

Can I return my order?

Because every piece is personalized, all sales are final. If your order arrives damaged, defective, or incorrect, we will replace it at no cost. See our Refund Policy for details.

Does my order arrive gift ready?

Yes. Every piece arrives in a gift box, and many styles include a message card. Select styles offer an upgraded luxury box.

How do I contact you?

Email contact@remindedly.com. We reply within 1 to 2 business days, Monday through Friday.